At Winterberry we’re proud of the unique team approach we take to helping our patients live their best life. This month we’re showcasing a part of our team that works tirelessly behind the scenes to ensure that our doctors, nurse practitioners, nurses, counsellors and complementary healthcare providers have what they need to care for you, our patients.

What part of our team are we talking about?

Our administrative team.

This group of dedicated and highly skilled professionals keep our clinic running efficiently and our patients well cared for. And while you may not see them at your next appointment, they’re an essential part of your care here at Winterberry.

Our administrative team is led by Julie, a supervisor who’s deeply proud of the team she leads. To help you get to know her team better, we asked Julie a series of questions and are publishing her answers below. Read on to get a better understanding of how the administrative team works, what their duties are and how you can reach them if you need to.

Q: Julie, as the Administrative Supervisor, what’s the best part of your day at Winterberry?

​The best part of my day is in the morning, when the Admin Team arrives with smiles on their faces, ready to start their day. We have a quick “huddle” before patients arrive to discuss the day’s expectations and how the Team can reach their goals effectively while keeping a positive attitude.

Q: Who is on your administrative team and what do the different roles do? 

Our wonderful team includes: Nicole, Alexis, Chelsea, Selena, Sonya, Tracy, Kristen, Ranna, Wendy, Erin M and Amanda. We also have Brittney, Lindsay and Rebecca who not only are part of the administrative team, but also a HUGE part of our Billing Department, as well. Every member of our team works together to ensure that each patient gets the right care, at the right time.

Q: Julie, if you had a goal in mind in terms of patient care what would it be?

We want each patient to have the BEST experience here at Winterberry.

Julie, Administrative Supervisor

Q: What’s a typical day look like for the administrative team?

​A typical day includes answering and triaging incoming calls, scheduling appointments, managing patient arrivals and requests, updating charts, as well as faxing and scanning reports. But most of all, because patients come first, its our job to make sure that they feel welcome and heard.

Q: As a patient, how does the administrative team help me?

​We’re here to provide you with the best patient experience and that includes assuring patient privacy and excellent care. Those are our TOP priorities.

Q: When you’re looking to hire more people for your team, what qualities are you looking for?

​When hiring new people we’re looking for the following qualities: Team player, problem solver, can work well with others and or independently, has great communications skills and with excellent organization skills. But most of all, a willingness to make a difference in someone’s life.

Q: Julie, any last messages you want to share about the Winterberry administrative team?

​I couldn’t be more proud of our administrative team! Because of them, I love my job even more. They work extremely hard each day and are dedicated to ensuring our patients live their BEST life!

If you need to reach the administrative team or have questions they can answer please reach out to them by calling the clinic at 905-575-9004.