Meet Monica. A Winterberry Administrator.

This month we caught up with Monica, one of our Administrative team members. Monica is an invaluable member of our team and helps the Clinic run smoothly from behind the scenes! Let’s get to know Monica better:

Monica, tell us about your work at Winterberry. What’s your role?

Here, at Winterberry, I am a medical administrative assistant. I answer a large number of phone calls a day while also being part of the front lines to ensure that patient’s concerns are addressed in a timely and professional manner. Most days I am greeting patients and helping them to navigate any concerns they may have. A large part of administrative duties are done behind the scenes and play an essential role in keeping the clinic running smoothly. 

What is your background? 

I’ve been interested in administrative work since I worked in administration in Long-Term Care. I formed a bond with the residents there and it made me want to stay in the administrative field in a healthcare setting. I have a degree in Health and Gerontology and decided that administrative work was where I fit in best. 

What made you want to be a part of the Winterberry team compared to other clinics? 

I wanted to be a part of the Winterberry team because I enjoy the work environment and team relations. There is such a wide variety of specialties here, and it is interesting to get work on the front lines of a family practice with patients of many ages. This is my first experience in a team-based approach to healthcare. 

What type of work do you do at Winterberry?

We do anything and everything related to administrative tasks: Answering a large volume of phone calls, managing patient concerns, checking patients in, scanning reports and test results into patient charts, documenting and reviewing patient charts to ensure accuracy, and conversing with patients, specialist’s and other offices. Attention to detail is a very important part of this job.

Is there an average day? What does it look like?

Honestly, every day here is different. There is no average day. There is always an interesting call to manage and problem solving that needs to be done. Administration is the first point of contact for patients, so we have to gather as much information as possible to best assist our patients and get them the proper help they need in a timely manner. Each patient needs something different.

When you’re not at Winterberry what will we find you doing? 

When I’m not at work, I’m usually spending time with my loved ones, especially my niece. I also enjoy watching movies, reading, and spending time outdoors when the weather is nice.